We do not offer a refund policy on custom made bespoke mat items and we cannot cancel any custom orders placed – by making a purchase you agree to confirming your custom order. Please note that all our mats are custom made to order to suit your individual vehicle which you specify on your order form – Terms in line with consumer contracts regulation)
Dislike of colour or design: As each set is made to order for your vehicle and we provide a custom made service, we are unable to accept return requests based on dislike of style or colour. You are responsible for picking the correct colour for your vehicle and to make sure you like the product before you place your order. You can ask for images and videos by contacting out LiveChat support (bottom right corner) to make sure our car mats are exactly as you want them.
Please be advised that we will not accept any returns or refund request if your country customs will impose additional taxes on imports. We are not responsible for these taxes and they need to be paid to Customs Authorities in order to receive the products. Please consult your country laws regarding customs imports taxes.